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Email: Support@lockeduplove.com

Toll Free Phone (US only):

1-855-4LU-LOVE

(1-855-458-5683)

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Privacy Policy

Announcement

Recent customer quote: "I really appreciate the psychological effect the device had on me.  I feel like I'm falling in love with my wife all over again"

We are LockedUpLove!

Free Shipping within the USA on orders over $50.00!

See our "Special Offers" page for free and sale products!

Now accepting credit cards! Secure SSL transactions!

We stand behind our products from time of order through delivery, and beyond!

Privacy Policy

All orders and inquiries are handled as confidential information. We do not share, sell, nor provide such information to anyone outside of LockedUpLove, LLC without your express written permission. The only exception is that when a product warranty issue arises, we may need to forward your name, address, and email address to our suppliers to fulfill your warranty claim.

Though in the past we have had some promotional emails sent, we have suspended such practice indefinitely. If you have placed an order with us prior to July 2011, we may send you a discrete invitation to join our mailing list via email for future promotional announcements. If you ordered after that time and indicated that you would like to be on our mailing list, you may receive a promotional mailing from us in the future. Such a mailing will have an "unsubscribe" link which will remove you from all future mailings.

When you place an order, you should receive a notice from us via email when your product(s) have been shipped, or if there is a problem or concern with it. We will not attempt to contact you by phone unless an email to you has been unanswered for at least 24 hours, except in very limited situations.

Please contact us if you have any questions or concerns. 

Return Policy

Unlike most distributors, we will accept returns under the following conditions:

  • You must notify us with 14 days of receipt of the product(s)
  • We must receive the product within 30 days of your initial receipt of the product(s)
  • All items must be returned in undamaged and unaltered condition
  • Shipping cost for the return is your responsibility
  • A $10 restocking fee will be deducted from your refund. Applies to UNOPENED product only.
  • Items received that do not meet the above criteria will be offered a partial credit, or a return to you.
  • Items in undamaged condition can be returned for 50% of the purchase price, or 75% toward the purchase of another item, not including any shipping paid on the initial purchase.
  • For any CB-6000, you may exchange the cage for a Curve for an additional $10 shipping
  • Refund will be processed by the same method of payment that you used to make the purchase.
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